How to Cancel HelloFresh UK Subscription

Sometimes it’s a great idea to sign up for a subscription service. We’re happy to pay for a service we want and use, but when the time comes to cancel, it’s not always as easy as it should be. If you’ve signed up for a HelloFresh subscription, then maybe you’ve decided to cancel because it’s not within your budget any more, or maybe you want to try creating your own meals at home instead of following their recipe cards. Whatever the reason, here’s how to cancel HelloFresh UK.

What is Hellofresh?

HelloFresh has been around since 2011 and is a popular meal kit delivery service. In fact, is currently the largest meal subscription service in the whole of the United States.

When you order your first box, you will be able to choose how many people you want to feed and how many days you want to do. Their meal kits cater for up to four people and you can choose to have three, four or five recipes per week. You can also select various different options such as Pescetarian, Family, Calorie Smart or Quick Cook so that you can choose recipes that will work best for your family.

You can choose your delivery day so you can plan ahead with your weekly meals.

Once you’ve registered, you will then start to automatically receive a box containing all of the ingredients you need to create the number of meals you selected and this will come weekly on your chosen delivery day.

Which countries does HelloFresh operate in?

HelloFresh is based in Berlin, Germany, but they operate all around the world.

• Australia
• Canada
• New Zealand
• Italy
• Germany
• Austria
• United Kingdom
• United States of America
• Switzerland
• Netherlands
• Luxembourg
• Sweden
• Norway
• Denmark
• France
• Japan
• Spain Ireland

How to Cancel HelloFresh UK Subscription

Cancelling subscriptions should be really easy, but sometimes it can be confusing. So, here’s how to cancel your HelloFresh UK:

• Sign in to your HelloFresh account
• Click on your name at the top of the page
• Select “Account Settings”
• Select “Plan Settings”
• Select the plan you want to cancel
• Select “Cancel my Subscription”
• Click “Confirm”

What is the deadline to cancel HelloFresh UK subscription?

Many people have been stung by not cancelling their plan quickly enough and only realise that the next box is coming when they see the money leave their bank account.

You must cancel your HelloFresh subscription at least five days before your next box delivery is due to arrive. If you try to cancel after this point, then the cancellation won’t kick in until after your next box.

How to skip a HelloFresh order

If you want to keep your subscription active and just skip an order, then you can do that by following the same instructions as above for cancelling, but just selecting “skip a delivery” instead of cancelling.

How to contact HelloFresh Customer Services

If you’re having any trouble with either cancelling or skipping a delivery, then contact the customer care team directly. Try to do this as soon as you realise you want to skip or cancel to avoid the box being dispatched. Remember to do it at least five days before the delivery is due.

You can use the customer care team contact page on the HelloFresh website or choose live chat on the HelloFresh app.

I need to cancel after the cut-off date

Unfortunately, if you miss the cut-off date for cancelling your subscription or skipping a box, then it’s highly likely that your next HelloFresh box will arrive on your usual delivery day.

It’s always worth getting in touch with the customer care team directly though as you never know, they may be able to sort it for you, particularly if you’ve only just missed the cut-off.

If you know that you’re going to want to cancel, then it’s a good idea to set yourself a reminder for at least five days before your delivery driver is due to drop off your next box. I use my phone for reminders like this and it comes in really handy! I’m forever forgetting things, so having a visual and audible reminder works really well for me.

HelloFresh Discount Code

You can get £20 off your first HelloFresh order by following this link.

You will then be able to send your friends the same £20 discount offer once you’ve registered and set up your first box.

How to cancel HelloFresh UK FAQs

Here are a few answers to some frequently asked questions about cancelling your HelloFresh weekly subscription service.

When do I need to cancel HelloFresh so I don’t get another box?

You need to cancel your weekly subscription service with HelloFresh at least five days before your next delivery day. So, that’s not long after receiving your last box which often catches people out.

Can I change the number of people or the number of meals per week?

Yes. You will need to make the amendments to your box type at least five days before your next delivery is due.

When is my HelloFresh delivery date set?

HelloFresh organise its delivery schedule five days in advance which is why they set this as the cut-off for making any amendments.

Can I change my delivery address?

You can change the delivery address for your next delivery by going to your account on the HelloFresh website. As with any changes, you need to do this at least five days before your next delivery.

Can I buy a one-off order from HelloFresh to see if I like it?

No. You have to sign up to their subscription service but you can just have one box and then immediately cancel your subscription. Many people do this to take advantage of the £20 discount offer.

What happens to deliveries due on Bank Holidays?

If your delivery is going to be impacted by a Bank Holiday, then you should receive an email from the Customer Care Team and you should also be able to see the details of your new delivery date in your online account.

It’s too late to cancel and I won’t be home for my delivery

If you know you’re not going to be home to receive your delivery, you can leave specific instructions for the delivery driver in your HelloFresh account. You could ask for it to be left with a neighbour or in a safe place. Don’t worry about your food going bad, all deliveries come with cool packs that will keep the food fresh for quite a while.

I didn’t cancel in time. What can I do with my meal kits?

If you know you won’t be able to use up your meals, you could give your meal kits to a neighbour or friend. However, any meat you receive will be suitable for freezing.